Who we are
At INCI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our handcrafted ladies’ shoes.
Information We Collect
When you visit our website, place an order, or contact us, we may collect personal information such as your name, phone number, email address, shipping address, billing details, order history, and other information necessary to process your purchase.
We may also collect limited technical information, including your browser type, device information, and website usage data, to improve our website’s performance and shopping experience.
How We Use Your Information
We use your information to:
- Process and confirm your orders.
- Arrange shipping and delivery through courier partners.
- Contact you regarding order updates, delivery issues, or customer support.
- Respond to your questions and complaints.
- Improve our products, services, and website experience.
- Prevent fraudulent transactions and comply with applicable legal obligations.
Payment Information
Payments are processed through the payment methods available on our website. We do not intend to store sensitive payment credentials, such as card security codes. Payment information may be handled by the relevant payment provider according to its own privacy and security practices.
Sharing Your Information
INCI does not sell your personal information to third parties. We may share necessary details with trusted service providers, including courier companies, payment processors, and website service providers, strictly to operate our business and fulfil your orders. We may also disclose information when required by law.
Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve the user experience. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee complete security. We retain information only for as long as reasonably necessary for order fulfilment, customer service, legal compliance, and legitimate business purposes.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-keeping requirements.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.