At INCI, we aim to deliver your favourite handcrafted ladies’ shoes safely and efficiently. This Shipping Policy explains how we process orders, arrange deliveries, and communicate shipping-related updates to our customers.
1. Shipping Coverage
INCI aims to provide delivery services across Pakistan through available courier partners. Delivery availability may vary depending on the customer’s location, courier coverage, and operational conditions.
If delivery is unavailable to a particular area, our team will communicate the available options before proceeding with the order, where possible.
2. Order Processing
Orders are processed after the required customer details have been received and the order has been confirmed.
As our shoes are handcrafted, some products may require additional preparation time depending on stock availability and demand. Processing times may also vary during busy periods, promotional campaigns, or public holidays.
If an unexpected delay occurs, we will make reasonable efforts to notify the customer.
3. Delivery Time
Estimated delivery times may be provided during checkout or communicated by our customer support team.
Actual delivery times can vary depending on the delivery address, courier service, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Any delivery timeframe provided is an estimate and should not be considered a guaranteed delivery date unless expressly confirmed.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on the delivery location, courier service, order details, and any applicable promotional offers.
If additional delivery charges apply, we will communicate them before proceeding wherever reasonably possible.
5. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery details, including:
- Full name and contact number.
- Complete shipping address.
- City and relevant area details.
- Any additional information required to locate the delivery address.
Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or additional courier charges.
6. Order Confirmation and Tracking
Where applicable, customers may receive an order confirmation or shipping update through the contact details provided at checkout.
If courier tracking is available, the tracking information may be shared with the customer so they can follow their shipment.
Customers can contact our support team if they need assistance with an order or tracking update.
7. Delivery Delays
Although we aim to dispatch and deliver orders within the estimated timeframe, delays may occur due to courier operations, high order volumes, weather conditions, public holidays, or other unforeseen circumstances.
INCI will make reasonable efforts to assist customers and provide relevant updates when delays are brought to our attention.
8. Failed Delivery Attempts
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may arrange another delivery attempt or return the parcel according to its procedures.
Additional delivery charges, where applicable, will be communicated to the customer.
9. Receiving Your Order
We encourage customers to check the parcel and product upon delivery. If the product arrives damaged, defective, or incorrect, please contact us promptly and refer to our Refund & Returns Policy for the procedure and applicable requirements.
10. Contact Us
For questions regarding order processing, shipping charges, delivery estimates, or shipment tracking, please contact INCI through the contact information or official support channels listed on our website.
Thank you for shopping with INCI. We appreciate your support and look forward to delivering a great experience with every order.